Complaints Procedure

See our complaints procedure.

You may contact us by email, letter, or if you prefer, call direct on 01892773312
Calls may be recorded for training and monitoring purposes.

If you are dissatisfied with our response you may contact the Financial Ombudsman at www.financial-ombudsman.org.uk, by email or telephone 0800 080 1800

Alternatively, for complaints regarding the management of ocupational or personal pensions schemes you may contact either:

The Pensions Advisory Service (TPAS) at www.pensionsadvisoryservice.org.uk, by email or telephone 0845 601 2923

Or

The Pensions Ombudsman at www.pensions-ombudsman.org.uk where you may submit a complaint form, or telephone 0207 834 9144

However, complaints relating to the sales and marketing of occupational or personal pension schemes may be referred to the Financial Ombudsman Service.