Utmost Life and Pensions is a UK life and pensions company helping customers plan and save for the long term, with roots going back over 100 years. Utmost is a UK company, operating in one of the largest, most sophisticated insurance markets in the world.
Utmost Life and Pensions is authorised by the Prudential Regulation Authority (PRA), and regulated by the Financial Conduct Authority (FCA) and the PRA. Our registration number is 775704 and details can be found on the Financial Services Register.
As of 31 December 2023, we are looking after about 300,000 customers and have £5.4bn of assets under management. We’re also part of the wider Utmost Group; a leading provider of insurance and savings solutions that is currently managing £59bn of assets under administration and 515,000 customers.
We purchase long-established businesses and books of business from major insurance groups. We provide a safe home for their existing customers and policies, due to our strong capital position and efficient operational management. Built upon the combined strengths of trusted sector expertise, secure financial foundations and commitment to customer focus, we are here to help every policyholder in our care achieve future peace of mind with their life and pension policies.
With Utmost Life and Pensions, everyone can rest assured.
Through our guiding principles of being simply smart and cautiously confident , we can assure our customers, colleagues and partners that we’ll do our utmost to protect their interests and help them secure their financial futures.
Our guiding principles
Our two guiding principles allow us to focus on improving customer outcomes.
Simply Smart
We strive to make the life and pensions journey easier and more user-friendly for everyone involved.
We use our specialist knowledge and trusted financial experience to deliver the smartest possible outcomes.
Cautiously Confident
We're a safe pair of hands, backed by secure financial foundations and dependable products.
Our proven experience and expertise gives us the confidence to make trusted decisions, challenge convention and innovate to make a positive difference.
Our customers can ASSURE themselves that we have the right attributes to help.
Approachable We are friendly and engaging. Making customers feel comfortable and secure is at the very heart of our business.
Straightforward We believe clarity beats complexity. We are here to make your journey with us as easy as possible and make a positive difference.
Secure We use our knowledge and insight to provide our customers with financial peace of mind. We act as trusted guardians of their financial futures.
Understanding We treat customers with empathy and respect, especially at difficult times for them. We place great importance in guiding and supporting all stakeholders in our business.
Reliable We are dependable people who take our responsibilities seriously and act with integrity. We are here to support you for the long term and be there when it matters.
Experienced We bring longstanding life and pensions expertise to the table and strive to use it wisely. We are experienced in providing high levels of customer service and support.
Customers concerned that they took their original policy out with a different provider, can rest assured.
We are proud to inherit and take forward the history of your original life and pensions provider. We are not looking to disrupt the service you’re accustomed to, simply to reinforce and support it. Our aim is to continue providing reliable, consistent servicing and clear communications.
Our talented Customer Service team have all the right skills to support every customer’s journey into and through retirement. They’re supported by our proven track record in consolidating life assurance books and strong financial foundations that help us manage risk and provide the security customers expect regarding their policies.
We’re focused on providing all our customers access to products that help see them through retirement.
From March 2020, Utmost Drawdown, our flexi-access drawdown product has been available to Heritage Equitable Life customers.
