Corporate Governance

Reliance Mutual is committed to complying with the Annotated UK Corporate Governance Code as relevant to mutual insurers.

• Annual General Meeting (AGM)
• Sample Letter of Appointment for Non-Executive Directors 
• Non-Executive Director role description
• Senior Independent Director role description
• Executive Director role description
• Audit and Risk Committee Terms of Reference
• Nomination and Remuneration Committee Terms of Reference
• Investment Committee Terms of Reference
• Fair Member Benefits Committee Terms of Reference (incorporating the With Profits Committee)

The information provided on this website is intended to allow members to be better informed about the business and financial position of the Society. It also gives members the opportunity to contact the Society and take an active interest in its business.

MEMBER RELATIONS STRATEGY

Objectives

The objectives of our member relations strategy are:

• To allow members to be better informed about the business and financial position of the Society;
• To give members the opportunity to take an active interest in the business and governance of their Society;
• To provide members with all necessary information on the business and governance of their Society;
• To facilitate contact between members and the Board.

The member relations strategy is the responsibility of the Board. Its implementation is delegated to the Company Secretary who is responsible for the member relations function.

Provision of Information to Members

Our aim is to provide members with appropriate information about the governance of their Society.

Our commitments are:

• To make the following information available on request and accessible on the Society's website: information about the rights and obligations of members; information about member relations strategy and details of how members can obtain information; Report and Accounts; details of the Board, including biographies; terms of reference of sub committees; specimen copy of the letter of appointment used for Non-Executive Directors; details of the Annual General Meeting (AGM);
• To ensure that members receive appropriate information about significant changes in the operation of the Society;
• To notify members of all major corporate transactions;
• To facilitate the provision and maintenance of a dedicated members section on our website;
• To respond to general questions from members on governance and membership issues;
• To facilitate contact between individual members and the appropriate representative of the Society;
• To make every effort to track members whose policies have matured to ensure they receive their benefits;
• To enable those without internet access to have ease of access to the information listed above.

Annual General Meeting (AGM)

• We encourage members to participate in the AGM and any associated voting;
• We will provide practical and procedural guidance to members attending the AGM in person.

Notice and details of the AGM:

• These will be sent to all members permitted to attend and vote at least 20 working days prior to the AGM with details of how to vote by proxy;
• We will advise members either to access the following information on the Society's website or to apply for:
  
  1. a review of the Society's operations during the year and information on its future strategy;
  2. the Report and Accounts;
  3. notification of any major corporate transaction since the preceding AGM and why the Board believes it was in the best interests of members;
  4. a clear description of the resolutions to be voted on;
  5. details of Board members standing for election/re-election including details of why the Board believes those candidates should be elected/re-elected;
  6. clear details on when and where the AGM is to be held, including a map.

Review and Reporting

The member relations strategy will be reviewed annually by the Board.

Member Tracing

During February and March 2011 we carried-out some record updating to try to ensure we have the correct and current addresses for our members.

This member tracing involved member tracing adverts being placed in national newspapers.

Purpose of Member Tracing Adverts in National Newspapers

The purpose of the member tracing adverts was to encourage all those members of the Society (who have a current policy) and have lost contact with the Society to provide their current address and contact details.

Summary of the member tracing advert

Does Reliance Mutual have your current address?

If you hold a policy originally written by any of the following companies and you have not heard from Reliance Mutual for some time, please advise the Society of your current address:

• Burslem Mutual Assurance Collecting Society
• Congleton Burial Collecting Society
• Farringdon Mutual Friendly Society
• Farringdon Reliance Friendly Collecting Society
• Farringdon Reliance Mutual Life Insurance Limited
• Nation Life Insurance Company Limited (Industrial Branch Only)
• Reliance Mutual Insurance Society Limited
• Reliance Mutual Life Insurance Limited

When contacting us to let us know of your current address, please make sure that you have the following to hand:

• Policy document or premium receipt book
• Policy number
• Full name, address and date or birth of the policyholder and / or the person who started the policy

Please contact Reliance Mutual with your current address on: 01892 77 33 44

Calls may be recorded for training or monitoring purposes

(Some or all of the information you supply in connection with this notice will be held by us on computer and may be passed to other organisations for administrative purposes.  In addition this information may be passed to other companies in the Reliance Mutual Group to send you particulars of their products or services.  If you do not wish to receive such material, please tell us when you call.)
 
A copy of the actual member tracing advertisement can be found here.