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Telephone: +44 (0) 1892 510033
Fax: +44 (0) 1892 510676
E-mail: contact@reliancemutual.co.uk


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MEMBER INFORMATION

Reliance Mutual is committed to complying with the Combined Code on Corporate Governance as relevant to mutual insurers.  The information provided on this website is intended to allow members to be better informed about the business and financial position of the Society.  It also gives members the oportunity to contact the Society and take an active interest in its business. 

If you wish to raise a query on your policy, please contact our Customer Services Team below

Life
01892 773396
cslife@reliancemutual.co.uk
Pensions
01892 773395
cspensions@reliancemutual.co.uk

For any queries concerning your membership, you are invited to write to the Chairman or the Chief Executive at The Great Hall, Mount Pleasant Road, Tunbridge Wells, TN1 1RG.   You may also contact Mr WJ Cain, who is the Senior Independent Director.   He can be contacted on wcain@reliancemutual.co.uk


Strategy
Company Accounts  (click on the left hand menu)
Directors
Letter of Appointment for Non-Executive Directors
Audit Committee Terms Of Reference
Nomination Committee Terms Of Reference
AGM minutes


STRATEGY

Member Relations

Objectives

The objectives of our Member Relations Strategy are:

  • To allow members to be better informed about the business and financial position of the Society

  • To give members the opportunity to take an active interest in the business and governance of their Society

  • To provide members with all necessary information on the business and governance of their Society.

  • To facilitate contact between members and the Board.

The strategy is the responsibility of the Board. Its implementation is delegated to the Secretary who is responsible for the Member Relations function.

Provision of Information to Members

Our aim is to provide members with appropriate information about the governance of their Society.

Our commitments are:

  • To make the following information available on request and accessible on the Society's website: information about the rights and obligations of members; information about member relation strategy and details of how members can obtain information; Report and Accounts; details of the Board, including biographies; Terms of Reference of sub committees; specimen copy of the letter of appointment used for Non Executive Directors; details of the Annual General Meeting (AGM).

  • To ensure that members receive appropriate information about significant changes in the operation of the Society;

  • To notify members of all major corporate transactions;

  • To facilitate the provision and maintenance of a dedicated members section on our website;

  • To respond to general questions from members on governance and membership issues;

  • To facilitate contact between individual members and the appropriate representative of the Society.

  • To make every effort to track members whose policies have matured to ensure they receive their benefits.

  • To enable those without Internet access to have ease of access to the information listed above.

Annual General Meeting (AGM)

  • We encourage members to participate in the AGM and any associated voting;

  • We will provide practical and procedural guidance to members attending the AGM in person;

Notice and details of the AGM will:

  • be sent to all members permitted to attend and vote at least 20 working days prior to the AGM with details of how to vote by proxy;

  • advise members either to access the following information on the Society’s website or to apply for

  1. a review of the Society’s operations during the year and information on its future strategy;
  2. the Report and Accounts;
  3. notification of any major corporate transaction since the preceding AGM and why the Board believes it was in the best interests of members;
  4. a clear description of the resolutions to be voted on;
  5. details of Board members standing for election/re-election including details of why the Board believes those candidates should be elected/re-elected;
  6. clear details on when and where the AGM is to be held, including a map.

Review and Reporting

The member relations strategy will be reviewed annually by the Board.


BOARD OF DIRECTORS

P E OLDHAM MA

Chairman

(Appointed 17/11/1992; Chairman 14/09/2000)

Paul Oldham was investment manager of the Commercial Union Pension Fund and then the British Steel Pension Fund. He is currently investment adviser to the British Steel Pension Fund and London Borough of Barnet Pension Scheme.


W J CAIN BCom FCA

Senior Independent Director

Chairman of the Audit Committee

(Appointed 13/07/2000)

Jack Cain is a chartered accountant who spent the last 25 years of his career with British Steel plc, where he was Treasurer and Group Accountant, and most recently director responsible for mergers and acquisitions. He was also Chairman of the British Steel Pension Fund Finance Committee for 15 years.


M GOODALE BA FIA

Chief Executive

(Appointed 01/07/2006)

Mark Goodale is the newly appointed Chief Executive, and joined the Society shortly before his appointment. He was previously a director and the general manager of Ecclesiastical Life Limited.


R P J RANDALL BSc FIA

(Appointed 01/07/2004)

Jim Randall is a qualified actuary and has spent the previous 25 years in the life and health reinsurance industry with Munich Re, Liberty Re and General Re. He is a non-executive of a new tele-underwriting company, Morgan Ash.


C B RUSSELL  FFA FTII

(Appointed 17/12/1992)

Chris Russell worked as an actuary in well-known life offices before pursuing his career as a self-employed consultant offering tax and actuarial advice to financial institutions and others.


F B SANJANA BA FCII

Chairman of the Investment Committee

(Appointed 01/07/2004)

Barry Sanjana spent 25 years working for the investment management subsidiaries of Royal Insurance, Commercial Union/CGU and Friends Provident. He was Chief Investment Officer in both the CGU and Friends Provident Group.


S CREEDON FIA ASA MAAA FSAI

(Appointed 11/03/2008)

Seamus Creedon is a qualified Actuary.  He is a management consultant and until recently a partner at KPMG where he led the UK acturarial practice from 2000 to 2003 and was the deputy leader globally.  Previously he was Chief Executive of Bank of Ireland's life assurance business and also Abby Life Ireland.  He is a current member of the Council of the Institute of Actuaries.


SPECIMEN LETTER OF APPOINTMENT FOR NON-EXECUTIVE DIRECTORS


Dear

I set out below the terms and conditions of your appointment as a non-executive director of Reliance Mutual Insurance Society Limited. Your appointment commenced on  <date>. 

The board usually has six regular meetings in a year as well as an annual strategy review. Other meetings are convened as required, but in the past there have not been more than two additional meetings in a year.

As an indication of your responsibilities, you should be aware that the board determines:

Strategic principles and objectives, approves an annual budget and monitors performance

  • Risk appetite

  • Organisational structure

  • Pension and remuneration policies

The board declares annual and final bonuses and approves the annual report and group accounts and the annual regulatory return to the FSA. It also approves the Principles and Practices of Financial Management. It reserves to itself decisions on acquisitions and ensures there is an appropriate apportionment of responsibilities among the Chief Executive and Senior Managers to effectively manage the business. The board has overall responsibility for the company system of internal control.

Directors may take independent professional advice at the company’s expense if they judge it necessary to discharge their responsibilities.

The company maintains directors’ and officers’ liability insurance and the current indemnity limit is £

All directors appointed by the board must stand for re-appointment at the Annual General Meeting following their appointment. One third of the members of the board must stand for re-appointment at each Annual General Meeting. Directors who are 65 years of age or over must stand for re-appointment at each Annual General Meeting.

You are required to disclose any other directorships to the company secretary. The Annotated Combined Code on Corporate Governance for mutual insurers requires non-executive directors to undertake that they will have sufficient time to meet what is expected of them. If you have any doubt about this, you should consult the Chairman. The Chairman will consider this matter annually when the review of the board is undertaken at the annual strategy meeting.

In the event that you become aware of a potential conflict of interest, you should disclose this to the Chairman.

Your appointment will be terminated forthwith if the FSA withdraws your registration, you are made bankrupt or commit a criminal offence. If you wish to leave the board you are requested to give three months notice in writing. If you work for a competitor within six months following the termination of your appointment, you agree that you will disclose this to the Chairman.

Your current fees are £<amount> per annum and are subject to tax and national insurance where appropriate. You may claim reasonable expenses in the performance of your duties.

Please sign a copy of this letter confirming your agreement to the above terms.



Yours sincerely


I confirm my agreement to the above terms.




Signed ………………………………….



Secretary

Date …………………………………….



AUDIT COMMITTEE TERMS OF REFERENCE

The directors who served on the committee during the year were Messrs W J Cain (Chairman), C B Russell, R P J Randall and F B Sanjana. The committee meets once a year and at that meeting meets with the auditors in the absence of management. The terms of reference of the audit committee are as follows:


1. The committee will assist the board in fulfilling its oversight responsibilities.

2. The committee shall be a committee of the board of Reliance Mutual Insurance Society Limited and its subsidiary companies (“the group”).

3. The committee shall be composed of such non-executive directors as asked by the board and shall agree to serve from time to time.

4. The board shall elect a Chairman who shall be responsible for the reporting of the recommendations of the committee to the board of the company.

5. The committee shall meet at such times as it shall think fit in order to discharge its responsibilities in a timely manner.

6. The committee may invite such other people to its meetings, as it deems appropriate.

7. The external auditors should be invited to make presentations to the committee as appropriate.

8. The board authorises the audit committee, within the scope of its responsibilities to:

  • seek information from relevant employees

  • obtain outside professional advice

  • ensure the attendance of company officers at meetings as appropriate

9. The responsibilities of the committee are:

  • To monitor the integrity of the financial statements of the company, reviewing significant financial reporting judgements contained in them;

  • To review the company’s financial controls;

  • To monitor and review the effectiveness of the company’s internal audit function;

  • To make recommendations to the board, for it to put to the members for their approval in general meeting, in relation to the appointment, reappointment and removal of the external auditor and to approve the remuneration and terms of engagement of the external auditor;

  • To review and monitor the external auditor’s independence and objectivity and the effectiveness of the audit process, taking into consideration relevant UK professional and regulatory requirements;

  • To develop and implement policy on the engagement of the external auditor to supply non-audit services, taking into account relevant ethical guidance regarding the provision of non-audit services by the external audit firm, and to report to the board, identifying any matters in respect of which it considers that action or improvement is needed and making recommendations as to the steps to be taken.

  • To provide a line of communication for the external auditors to discuss problems and reservations on matters concerning or arising from their audit. These discussions may occur with the absence of management if considered appropriate.

  • To ensure that management responds to the recommendations made by the external auditors.

10. For the avoidance of doubt, the committee shall not have responsibility for the investment policy of the company, which shall remain a responsibility of the full board, acting through the investment committee.

11. For the avoidance of doubt, the committee shall not have responsibility for the amount of the Long Term Business Provision or the Technical Provision for Linked Liabilities, which are the responsibility of the board, which takes advice from the Actuarial Function Holder.


NOMINATION COMMITTEE TERMS OF REFERENCE

  • Annually review the size and composition of the Board.

  • Identify suitable candidates for Board appointments.

  • Plan for the orderly succession of new directors to the Board.

  • Determine the membership and chairmanship of the Audit and Remuneration Committees.

All Board members are members of the Nomination Committee.